Business Continuity

Carver Financial Services has developed a business continuity plan to help ensure we’re able to respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions are unpredictable, we’ll have to be flexible in how we respond to actual events as they occur. With that in mind, we are providing you with the following information on our business continuity plan.

Contacting Us
If you are unable to contact us as you normally do at 440-974-0808 following a significant business disruption, visit our website for instructions. If you cannot access us through either of those means, please contact our clearing firm, Raymond James Financial Services, at 800-647-7378 or raymondjames.com for instructions on how we may provide prompt access to funds and securities, enter orders, and process other trade-related, cash and security transfer transactions on your account(s).

Our Business Continuity Plan
We plan to quickly recover and resume business operations after a significant business disruption by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as efficiently as possible, relative to the scope and severity of the significant business disruption.

Our business continuity plan addresses:

• Data backup and recovery,
• All mission-critical systems,
• Financial and operational assessments,
• Alternative communications with customers, employees and regulators,
• Alternate physical location of employees,
• Critical supplier, contractor, bank and counter-party impact,
• Regulatory reporting, and
• Assuring our customers’ prompt access to their funds and securities if we are unable to continue our business.

Our clearing firm, Raymond James Financial Services, backs up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments within two hours. Your orders and requests for funds and securities could be delayed during this period.

For More Information
If you have questions about our business continuity plan, contact us at 440-974-0808.